Now, there's a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. Configuration management (CfM), one of the components in the ITIL Service Support area, exists to identify, maintain, and verify information on IT assets and configurations in the enterprise. Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration Management System (CMS)/Tools Administrator (ITIL/ITSM CM) The CMS/Tools Administrator supports the CI Librarian/Analyst and is responsible for managing the CMDB which maintains information regarding all the CIs in the organization. Change and configuration management best practices allow organizations to keep track of configuration changes in a way that allows for rapid feature updates without any service outages, but many organizations struggle to find the ideal formula to make this process successful. What Is Configuration Management Database (CMDB)? As defined by ITIL v3, Configuration Management System (ITIL CMS) is a set of tools and databases that are used to support service assets and manage IT Service Provider's Configuration data. The database contains information associated with a CI such as supplier, cost, purchase date, renewal date for licenses and maintenance contracts and other related documents such as SLA etc. Service asset and configuration management ensure that CIs are identified, baselined and maintained and that changes to them are controlled. Width and depth
2-3, 14482 Potsdam, Germany {forename}. ITIL ® SERVICE LIFECYCLE . As ITSM processes have matured and technology such as discovery tools have enabled automation in the collection process, the role of CMDBs has expanded, becoming a core part of most company's ITSM solution. tejej on 30.11.2021 Leave a Comment on ITIL Service Asset And Configuration Management Process Flow on 30.11.2021 Leave a Comment on ITIL Service Asset And Configuration Management Process Flow - The key benefits of using a Configuration Management System are: (i) It enables stakeholders and team members to assess the impact of proposed changes. Attribute A piece of information about a Configuration Item. Understand ITIL ® 4 best practices related to service configuration management Define and apply data governance and management principles to your configuration management system Define the differences, relationship, and dependencies between service configuration management and IT asset management Traditionally, this was handled manually or with custom scripting by system administrators. CMDB (Configuration Management Database): This component is used for storing the configuration records, which contains the attributes and the relationships of CI. Under guidance and collaboration with the CMDB/Configuration Process Owner, the configuration analyst supports the configuration process, its lifecycle, including the CMDB and all CI . By Vinai Prakash. Configuration management in ITIL. Service management in ITIL works best when it can be seamlessly integrated with existing ITIL-based software. With this, updated and historical information as to the . Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management.

On the page 532 of PMBOK 5, configuration management is defined as "A subsystem of the overall project management system. Service Asset and Configuration Management Itil It. Identify and progress incidents. But let's continue the countdown and identify the more critical, and more basic best practices. In fact, I remember learning about Configuration Management back when it was ITIL v2, which was released in 2001. Systems are constantly changing. You've got a CM tool, perhaps an in-house tool, maybe an open source tool, or even a commercial tool. There is no doubt that the information technology infrastructure library (ITIL) has grown to become a widely accepted reference for information technology (IT) best practices. Configuration Management System (CMS) SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB). Configuration information is essential to know the types and versions of infrastructure items that need to be installed and resolve incidents. In other words, your CMDB stores information on the configuration of items within an organization, including hardware, software, systems, facilities, and . The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment's diverse components to gain accurate and timely information for better decision-making.

But to think that after reading any of the books in the ITIL . As the name implies, there is a database where configuration records are stored - Configuration Management Database (CMDB). . The easyvista service asset and configuration management (cmdb) software is the definitive trusted source for all it information. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service. It provides a Configuration model of the services, assets, and infrastructure by . Goals of SACM. You can approach configuration management as an iterative process, implementing it one step at a time. Configuration Management as a process has been part of the ITIL library since the late 1980s (back when hair was big, and cutoff sweatshirts were cool). Configuration Management (CM) is an ITIL version 2 and an IT Service Management process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department.In large organizations a configuration manager may be appointed to oversee and manage the CM process. Automation is the use of software to perform tasks, such as configuration management, in order to reduce cost, complexity, and errors. Implementing ITIL Configuration Management: Determining Scope, Span, and Granularity . Once the configuration management system is configured, all the updates and configuration information records will be updated in the configuration management system. Our main objective is to be able to answer the simple questions about our field, because sometimes we are asked the simplest of questions and are unable to provide an answer that really spells out what we do. Who is responsible for configuration management in ITIL? - Configuration Management System is closely integrated with Change Management system so that configurable items are updated during a change implementation.


Ensure the integrity of the assets and configurations required to control the services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System (CMS). The configuration management system (CMS) is the set of tools that gather information on the CMDB and the items therein. In the technology world, configuration management is an IT management process that tracks individual configuration items of an IT system. ITIL 4 has now recognized IT asset management as a critical management practice in service management. Attributes of CIs are recorded in the Configuration Management Database (CMDB). Planning is an important part of Configuration Management, because planning ahead enables you to understand the impact that an incident or change could have on your infrastructure. Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. ITIL Version: ITIL V2 → see also Service Asset and Configuration Management - ITIL V3. The database contains information associated with a CI such as supplier, cost, purchase date, renewal date for licenses and maintenance contracts and other related documents such as SLA etc. See Asset Register. • CMDB (Configuration management database)- A configuration management database (CMDB) is a database that contains all relevant information about the components of the information system used in an organization's IT services and the relationships between those components. Configuration Management Databases CMDBs and the Configuration Management System from SEGURIDAD ITIL at Minuto de Dios University Corporation ITIL's version of configuration management will be too expensive and costly for most small or medium-sized organizations to implement. 14. The CM process is widely used by military engineering organizations to manage changes throughout the system lifecycle of complex systems, such . Asset Management is part of an overall Service Asset and Configuration Management Process. Maintainability is the measure of how long a service or service component can perform its agreed function without interruption. Configuration management is a form of IT service management (ITSM) as defined by ITIL that ensures the configuration of system resources, computer systems, servers and other assets are known, good and trusted. ITIL (required for two positions by day one) and ST certifications will be required within 1 year of employment. Ensure the integrity of the assets and configurations required to control the services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System (CMS). You've got a CM tool, perhaps an in-house tool, maybe an open source tool, or even a commercial tool. Active Secret Clearance and Proof of COVID19 vaccine or valid medical or religious exemption as mandated by Executive Order 14042 is required for this role. Without proper scoping and planning, organizations risk wasting time and resources procuring and maintaining an overly complex system. ITIL Version: ITIL V2 → see also Service Asset and Configuration Management - ITIL V3. Here are a few key concepts found within this process: Change - A modification or removal of anything that could impact IT services or affect configuration items.

According to the ITIL Service Transition manual, Service Asset and Configuration Management (SACM) pursues the following goals: I get a number of questions about the differences between a Configuration Management System and a Change Management System.This question arises because most project managers have heard about a Change Management System, and Change Control, but most of them haven't seen, heard or used a Configuration Management System. Configuration Management of a specific product, project, system, support group, or service. 10. On the page 701 of PMBOK 6, the configuration management system is defined as A collection of procedures used to track project artifacts and monitor and control changes to these artifacts. Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively. This system is based on the Information Technology Infrastructure Library (ITIL) recommendations, where is described the many processes needed for provision of IT services. Change Model - Procedures that outline how to handle . Maintainability is a measure of compliance to a contract by a supplier. The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Identify faulty equipment. Configuration Management System (CMS) SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB) . CfM stores up-to-date information about configuration items (CIs) in a configuration management database (CMDB). On the other hand, a change management system defines how project deliverables and . A popular guideline to manage today's complex and hetero-geneous IT systems is the IT Infrastructure Library . Management Configuration Managemen Change Management Problem Management Incident Management The core ITIL processes you will need are: Incident Management is the process that captures, tracks, assigns, and manages incidents along with communicating with the end-user. A Model-Driven Configuration Management System for Advanced IT Service Management Holger Giese, Andreas Seibel, and Thomas Vogel Hasso Plattner Institute at the University of Potsdam Prof.-Dr.-Helmert-Str. It's sometimes referred to as IT automation. Assess the impact of an incident. Because ITIL does not define implementation, some of the aspects do not address network specifics but this is acceptable. In ITIL version 3, this process has been . The Origins of Configuration Management in ITIL. Configuration Management gives the foundational data for the other Service Management processes. For example, Change Requests are evaluated for risk based upon the information in the CMDB. New configuration items can be recorded and identified as part of Asset Management, Change Management, or Incident Identify the users affected by potential problems. CMS - Configuration Management System COTS - Commercial off the Shelf CSF - Critical Success Factor CSI - Continual Service Improvement CSIP - Continual Service Improvement Programme CSP - Core Service Package CTI - Computer Telephony Integration D . Configuration Management consists of 4 main tasks: Identification - this is the specification of all IT components (configuration items) and their inclusion in a Configuration Management Database (CMDB) 9 Steps to Implementing a Successful Configuration Management System Author: Marty Likier. Automating configuration management. It's about managing IT assets, including hardware . Configuration Management enables enterprises to efficiently identify, control, maintain, and verify the versions of CIs that exist in their infrastructure. Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management.Changes are documented and the updated status of the information is regularly checked. Configuration management is all about identifying, defining and mapping all your assets and their relationships to one another. Tailor your User Interface Closely to your Process. See Relationship. best practices recognize configuration management as an essential aspect of effective system management. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).. ITIL 2011 requires additional interfaces in Configuration Management, in line with the new . That might start with a basic database that tracks laptops and servers, and wind up with a system that tracks items all the way down to the component level. ITIL 4 Guide › IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information..

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